CRM Manager 2019.10.25

#Job Title

CRM Manager


- South Korea

#Job Description

- Develop CRM Strategy and annual plan to support both brand and business needs with clear goal and measurements 

- Formulate detailed clientelling action plans (monthly, quarterly) in line with Marketing calendar and Retail initiatives for Active, In-Active and Lapsed customer to enhance loyalty/retention and increase repeat/conversion rate

- Identify, explore and manage partnerships/opportunities (incl. department stores) to expand customer

database to acquire new high profile clientele

- Close partnership with Sales team to ensure actions are properly communicated and executed as planned

#Job Qualifications

- Bachelor degree, major in Business Administration or related discipline

- 10 Years and above CRM related experience

- Proved creativity in client recruitment and development actions

-  Strong strategic thinking and analytical skills, excellent in communication and presentation

- Have sufficient consumer understanding and marketing sense, especially in luxury industry

- Strong project management skills with the ability in build collaboration relationship, willing to drive innovative and create ideas into implementation.

- Work independently and proactively in providing new ideas, setting clear goal/KPIs.

- Fluent English in both written & spoken ü Must possess fluency in MS Office, especially in Excel and PowerPoint, and other Retail/ CRM systems.


- Negotiable 


- Anne Ahn / 02-2016-6680 /